The power of babel: language diversity, clusters, and the implementation of on-the-job training programs

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dc.contributor.author Kalra, Komal
dc.date.accessioned 2020-09-09T04:50:53Z
dc.date.copyright 2020 en_US
dc.date.issued 2020-09-08
dc.identifier.uri http://hdl.handle.net/1828/12116
dc.description.abstract This dissertation examined the relationship between language diversity and the implementation of on-the-job training programs. Using India as the empirical context, I conducted a multi-case study research, which involved semi-structured interviews and direct observations in the headquarters of two Indian multinational enterprises. Drawing from social identity theory, I first examined the factors that influence the emergence and transformation of two types of language -based clusters, coping clusters and clusters of convenience. The two types of clusters display distinct mechanisms related to arousal, ingroup favoritism and outgroup bias, which questions one of the key assumptions of social identity theory related to the role of affect. Additionally, I found that language diversity can create cognitive discomfort for training recipients, and emotional anxiety for both training facilitators and recipients. However, training recipients, training facilitators, and the executive management, (i.e., the firm) can utilize certain language accommodation approaches that can reduce the emotional and cognitive discomfort experienced by employees. Using communication accommodation theory, I discuss that the influence of each language accommodation approach depends on its source and time of implementation. As well, language -based clusters can facilitate the exchange of interpersonal information during on-the-job training programs. The emergent findings also suggest that linguistic identity seldom operates in isolation. It often intersects with other dimensions of social identity, specifically, the status differentials attached to gender, education and regional dialects. The findings have implications for research on language diversity and language management in international business, social identity theory and communication accommodation theory. en_US
dc.language English eng
dc.language.iso en en_US
dc.rights Available to the World Wide Web en_US
dc.subject Language Diversity en_US
dc.subject Social Identity Theory en_US
dc.subject Language en_US
dc.subject Communication Accommodation Theory en_US
dc.subject Gender en_US
dc.subject India en_US
dc.subject Language accommodation en_US
dc.subject Language clusters en_US
dc.subject Dialects en_US
dc.title The power of babel: language diversity, clusters, and the implementation of on-the-job training programs en_US
dc.type Thesis en_US
dc.contributor.supervisor Danis, Wade
dc.degree.department Faculty of Business en_US
dc.degree.level Doctor of Philosophy Ph.D. en_US
dc.description.scholarlevel Graduate en_US
dc.description.embargo 2021-08-23

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