Determining the Challenges and Requirements of Health Information Technology Service Management

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dc.contributor.author Payne, Paul
dc.date.accessioned 2015-12-23T23:14:01Z
dc.date.available 2015-12-23T23:14:01Z
dc.date.copyright 2015 en_US
dc.date.issued 2015-12-23
dc.identifier.uri http://hdl.handle.net/1828/6990
dc.description.abstract Information Technology (IT) systems have now become an important component of the delivery of healthcare services in Canada. Appropriately supporting healthcare technologies is critical to ensuring successful management and use of these systems. The purpose of this thesis is to determine the challenges and requirements associated with providing support services for healthcare technologies, specifically through the use of standardized IT Service Management (ITSM) frameworks. To accomplish this a systematic review is completed on the implementation, adoption and use of ITSM in healthcare. In addition, a survey of healthcare providers and health informatics professionals is conducted to explore the current gaps and challenges with supporting healthcare technologies. The results of the systematic review and survey are used to define the challenges and requirements of ITSM in the healthcare domain. Using the research findings, a conceptual Health ITSM (HITSM) framework is proposed. en_US
dc.language English eng
dc.language.iso en en_US
dc.rights Available to the World Wide Web en_US
dc.subject Health Informatics en_US
dc.subject Information Technology Service Management en_US
dc.title Determining the Challenges and Requirements of Health Information Technology Service Management en_US
dc.type Thesis en_US
dc.contributor.supervisor Roudsari, Abdul
dc.degree.department School of Health Information Science en_US
dc.degree.level Master of Science M.Sc. en_US
dc.description.scholarlevel Graduate en_US
dc.description.proquestcode 0984 en_US

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