Best Practices and recommendations for patient care complaints management within the Vancouver Island Health Authority

Lokke, Warren O.2013-05-162013-05-1620132013-05-16http://hdl.handle.net/1828/4624enVIHAPatient Care ComplaintsComplaintsDispute Resolution ProgramBest Practices and recommendations for patient care complaints management within the Vancouver Island Health AuthorityprojectAvailable to the World Wide Web