2015-09-022015-09-0220132013PRIA, SILAKA & PRIP Trust. (2013). Enabling public grievance redressal systems in municipalities: An operational manual. New Delhi: PRIA81- 89021- 89 - 32http://hdl.handle.net/1828/6653enPRIAPRIP TrustSILAKAurban governancesocial accountabilitypublic grievance redressalKnowledge Democracy / Participatory Research HubTechnical Report