Sobol, BarbaraGoncalves, AlineVis-Dunbar, MathewLacey, SajniMoist, ShannonJantzi, LeannaGupta, AditiMussell, JessicaFoster, Patricia L.James, Kathleen2023-10-202023-10-2020232023Sobol, B., Goncalves, A., Vis-Dunbar, M., Lacey, S., Moist, S., Jantzi, L., … James, K. (2023). Chat Transcripts in the Context of the COVID-19 Pandemic: Analysis of Chats from the AskAway Consortia. Evidence Based Library and Information Practice, 18(2), 73–92. https://doi.org/10.18438/eblip302911715-720Xhttps://doi.org/10.18438/eblip30291http://hdl.handle.net/1828/15540During the COVID-19 pandemic, the majority of post-secondary institutions in British Columbia remained closed for a prolonged period, and volume on the provincial consortia chat service, AskAway, increased significantly. This study was designed to evaluate the content of AskAway transcripts for the 2019-2020 and 2020-2021 academic years to determine if the content of questions varied during the pandemic.enPostprint