Citizen report card: Citizen feedback for effective service delivery. An operational manual

2015-08-252015-08-2520132013PRIA, SILAKA & PRIP Trust. (2013). Citizen report card: Citizen feedback for effective service delivery. An operational manual. New Delhi: PRIAhttp://hdl.handle.net/1828/6533enPRIASILAKAPRIP TrustCitizen report cardresponsive governanceservice deliveryCitizen report card: Citizen feedback for effective service delivery. An operational manualTechnical Report