Accreditation and government contracted social service delivery in British Columbia: a reorganization of frontline social service work

dc.contributor.authorJanz, Shauna Louise
dc.contributor.supervisorTeghtsoonian, Katherine Anne
dc.date.accessioned2009-12-04T17:28:25Z
dc.date.available2009-12-04T17:28:25Z
dc.date.copyright2009en
dc.date.issued2009-12-04T17:28:25Z
dc.degree.departmentFaculty of Human and Social Developmenten
dc.degree.levelMaster of Arts M.A.en
dc.description.abstractThis thesis explores the process of accreditation within a government contracted social service agency in British Columbia, Canada. The agency is seeking accreditation from the Commission on Accreditation for Rehabilitation Facilities (CARF). Institutional ethnography is used to explicate the social relations of CARF - how it organizes frontline work with clients and how it re-organizes an agency’s relations to government funding and service delivery. Data include the author’s frontline work accounts, interviews with frontline workers and the Director, and textual documents used within frontline work. The research process traces specific reporting documents that connect frontline work to the agency’s funders, Community Living B.C. and the Regional Health Authority, and to CARF. This thesis makes visible how the accreditation discourse of measurement and continuous quality improvement shifts how frontline workers think about and do their work with clients in ways that align their priorities with those of government contract management.en
dc.identifier.urihttp://hdl.handle.net/1828/1944
dc.languageEnglisheng
dc.language.isoenen
dc.rightsAvailable to the World Wide Weben
dc.subjectAccreditationen
dc.subjectCARFen
dc.subjectSocial Servicesen
dc.subjectFrontline worken
dc.subjectInstitutional ethnographyen
dc.subjectContract managementen
dc.subjectGovernment fundingen
dc.subjectContinuous quality improvementen
dc.subjectMeasurement discourseen
dc.subject.lcshUVic Subject Index::Humanities and Social Sciences::Sociologyen
dc.titleAccreditation and government contracted social service delivery in British Columbia: a reorganization of frontline social service worken
dc.typeThesisen

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