Determining the Challenges and Requirements of Health Information Technology Service Management

Simple item page
dc.contributor.authorPayne, Paul
dc.contributor.supervisorRoudsari, Abdul
dc.date.accessioned2015-12-23T23:14:01Z
dc.date.available2015-12-23T23:14:01Z
dc.date.copyright2015en_US
dc.date.issued2015-12-23
dc.degree.departmentSchool of Health Information Science
dc.degree.levelMaster of Science M.Sc.en_US
dc.description.abstractInformation Technology (IT) systems have now become an important component of the delivery of healthcare services in Canada. Appropriately supporting healthcare technologies is critical to ensuring successful management and use of these systems. The purpose of this thesis is to determine the challenges and requirements associated with providing support services for healthcare technologies, specifically through the use of standardized IT Service Management (ITSM) frameworks. To accomplish this a systematic review is completed on the implementation, adoption and use of ITSM in healthcare. In addition, a survey of healthcare providers and health informatics professionals is conducted to explore the current gaps and challenges with supporting healthcare technologies. The results of the systematic review and survey are used to define the challenges and requirements of ITSM in the healthcare domain. Using the research findings, a conceptual Health ITSM (HITSM) framework is proposed.en_US
dc.description.proquestcode0984en_US
dc.description.proquestemailppayne@uvic.caen_US
dc.description.scholarlevelGraduateen_US
dc.identifier.urihttp://hdl.handle.net/1828/6990
dc.languageEnglisheng
dc.language.isoenen_US
dc.rightsAvailable to the World Wide Weben_US
dc.subjectHealth Informaticsen_US
dc.subjectInformation Technology Service Managementen_US
dc.titleDetermining the Challenges and Requirements of Health Information Technology Service Managementen_US
dc.typeThesisen_US

Files

Original bundle
Now showing 1 - 1 of 1
Thumbnail Image
Name:
Payne_Paul_MSc_2015.pdf
Size:
2.88 MB
Format:
Adobe Portable Document Format
Description:
Download
License bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
license.txt
Size:
1.74 KB
Format:
Item-specific license agreed upon to submission
Description:
Download

Collections

Electronic Theses and Dissertations (ETD)
 
University of Victoria Libraries

We acknowledge and respect the Lək̓ʷəŋən (Songhees and Esquimalt) Peoples on whose territory the university stands, and the Lək̓ʷəŋən and W̱SÁNEĆ Peoples whose historical relationships with the land continue to this day.