What Human-Centered Design Can Tell Us About the State of Dispute Systems Design

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dc.contributor.authorMiller, Alyson
dc.contributor.supervisorNey, Tara
dc.date.accessioned2019-05-16T06:32:01Z
dc.date.available2019-05-16T06:32:01Z
dc.date.copyright2019en_US
dc.date.issued2019-05-15
dc.degree.departmentSchool of Public Administrationen_US
dc.degree.levelMaster of Arts M.A.en_US
dc.description.abstractThere is a growing recognition that public sector complaint systems do not yield results that are satisfactory for citizens and users. Often complaints are underreported, misrepresented or involve harmful reporting processes. A body of work called Dispute System Design (DSD) evolved to create a systematic approach to designing dispute resolution systems. A genealogical analysis of this literature provides insight into why these complaint systems fail. This paper aims to explore how DSD models and frameworks may be aligned with human-centered design principles to ensure they meet user needs.en_US
dc.description.scholarlevelGraduateen_US
dc.identifier.urihttp://hdl.handle.net/1828/10882
dc.language.isoenen_US
dc.rightsAvailable to the World Wide Weben_US
dc.subjectHuman-Centered Designen_US
dc.subjectDispute System Designen_US
dc.subjectDesign Thinkingen_US
dc.subjectComplaint Systemen_US
dc.titleWhat Human-Centered Design Can Tell Us About the State of Dispute Systems Designen_US
dc.typeprojecten_US

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