Building in dialogue between consumers and staff in acute mental health services

Simple item page
dc.contributor.authorWadsworth, Yoland
dc.contributor.authorEpstein, Merinda
dc.date.accessioned2025-05-09T16:55:43Z
dc.date.available2025-05-09T16:55:43Z
dc.date.issued1998
dc.description.abstractThis paper describes some aspects of the methodology, material, and findings from a lengthy participatory action research engagement by a consumer organization in Australia, which was undertaken in collaboration with staff at a major public psychiatric hospital and then went on to involve "players" throughout the local, state and national mental health services system. A small first phase established a dialogic methodology for the exchange of experiences and thinking between staff and consumers. The purpose of the second phase of the research was to explore how consumers' voices might be heard, and how staff-consumer communication about that feedback, might be "built in" to ongoing organizational structure and culture. Systems thinking about defensive routines, silences, and voice-as-discourse is reported as offering a possible way of cracking the puzzle of the closed-loop cycle of claim/blame-defense-and-counter-claim/blame-defense that has been characteristic to date.
dc.identifier.citationWadsworth, Y., & Epstein, M. (1998). Building in dialogue between consumers and staff in acute mental health services. Systemic Practice and Action Research, 11(4), 353–379.
dc.identifier.urihttps://doi.org/10.1023/A:1022989723259
dc.identifier.urihttps://hdl.handle.net/1828/22211
dc.language.isoen
dc.publisherSystemic Practice and Action Research
dc.subjectdialogue
dc.subjectparticipatory action research
dc.subjectconsumer feedback
dc.subjectsystems change
dc.subjectdefensive routines
dc.titleBuilding in dialogue between consumers and staff in acute mental health services
dc.typeArticle

Files

Original bundle
Now showing 1 - 1 of 1
Thumbnail Image
Name:
wadsworth_yoland_SystPractActionRes_1998.pdf
Size:
1.23 MB
Format:
Adobe Portable Document Format
Download

Collections

Publications
 
University of Victoria Libraries

We acknowledge and respect the Lək̓ʷəŋən (Songhees and Esquimalt) Peoples on whose territory the university stands, and the Lək̓ʷəŋən and W̱SÁNEĆ Peoples whose historical relationships with the land continue to this day.