Patient and family advisory councils: engaging patients in how care is designed, delivered and experienced: A literature review

dc.contributor.authorVan Veen, Bonnie
dc.contributor.supervisorBruce, Anne of Nursingen_US of Nursing M.N.en_US
dc.description.abstractIn order for healthcare to be truly patient-centered patients and families must be involved in the planning and evaluation of health services. Yet the question remains-- how to effectively engage patients and families in how care is designed, delivered and experienced. Many organizations are suggesting the development of Patient and Family Advisory Councils (PFACs) as an effective engagement strategy. My goal was to identify key practices required to develop and sustain effective PFACs, as well as determine potential patient, staff and organization outcomes of PFACs. I conducted a literature review, searching three electronic databases for articles or studies about PFACs published in English from 2007-2014 in adult acute care hospitals or cancer centres. Sixty-seven articles were initially identified through electronic searching, eight met the inclusion and exclusion criteria and were analyzed along with two other reports. Six unique essential practices for an effective PFAC were noted across the literature: advancement of the culture of patient- centered care (PCC) within the organization, strategic recruitment of PFAC members, skilled chair/co-chair, well run meetings, presence of a feedback loop, and senior leadership support. Improved patient, staff and organization outcomes such as increased patient satisfaction, increased sensitivity toward the patient experience, extensive and sustained change, decreased length of stay and an improved patient experience were anecdotally noted within organizations with PFACs. However, because of the integrated nature of PFACs within an organization, where PFACs are positioned as part of a much larger team, as well as the lack of patient engagement measures, a direct relationship between PFACs and improved outcomes could not be found. Well-functioning PFACs positioned as respected partners in an organization are starting to contribute to improved outcomes but more research evidence is needed to support PFACs as an effective patient engagement strategy.en_US
dc.rights.tempAvailable to the World Wide Weben_US
dc.subjectpatient and family engagementen_US
dc.subjectpatient and family advisory councilsen_US
dc.subjectpatient and family centered careen_US
dc.titlePatient and family advisory councils: engaging patients in how care is designed, delivered and experienced: A literature reviewen_US


Original bundle
Now showing 1 - 1 of 1
Thumbnail Image
Van Veen_Bonnie_MN_2014.pdf
793.88 KB
Adobe Portable Document Format
License bundle
Now showing 1 - 1 of 1
No Thumbnail Available
1.74 KB
Item-specific license agreed upon to submission