Designing support for litigants in person: Using human-centred design

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dc.contributor.authorMcKeever, Gráinne
dc.contributor.authorRoyal-Dawson, Lucy
dc.date.accessioned2025-03-03T19:05:44Z
dc.date.available2025-03-03T19:05:44Z
dc.date.issued2025-02-25
dc.description.abstractSince 2016, the Litigants in Person in Northern Ireland (LIPNI) research study has been exploring the experiences of litigants in person (LIPs) in civil and family cases in the jurisdiction, and developing supports for them. We defined LIPs as individuals who do not have legal representation in their court hearing. Four main barriers prevent LIPs from participating in their legal proceedings: intellectual (not understanding the process), practical (not being able to access help or support), emotional (the process itself generating frustration, fear and anger) and attitudinal (being stereotyped as difficult to deal with). Beyond understanding the litigation experience of LIPs, our other research aims were to explore whether the practical and attitudinal barriers could be overcome. We wanted to know whether creating support materials for LIPs through a co-productive process could generate changes in attitudes by and towards LIPs. In two human-centred design processes we have worked with numerous stakeholders, including LIPs, to co-create two supports now in the public domain: a website containing information about conducting family cases; and a Charter aimed at improving the communication and relationships between a LIP and the solicitor for the other party in the same case. Our presentation will offer an overview of our HCD processes, our approach to these as research questions, and our findings related to the power of HCD to bring about a change in perspective as well as valuable assets to support LIPs.
dc.description.reviewstatusUnreviewed
dc.description.scholarlevelFaculty
dc.description.sponsorshipUVic Grad Student Law & Society Research Group
dc.identifier.urihttps://hdl.handle.net/1828/21378
dc.language.isoen
dc.relation.ispartofseriesLegal Design Series; 7
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 Internationalen
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectlitigants in person
dc.subjectcivil cases
dc.subjectfamily cases
dc.subjectbarriers
dc.subjectsupport materials
dc.subjecthuman centred
dc.subjectlegal design
dc.subjectparticipatory research
dc.subjectNorthern Ireland
dc.titleDesigning support for litigants in person: Using human-centred design
dc.typePresentation
dc.typeRecording, oral
dc.typeVideo

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