The Promise and Potential of a Community Response Network in Greater Victoria




Hart, Hope

Journal Title

Journal ISSN

Volume Title



This capstone project for the Victoria-based organization, Community Social Planning Council of Greater Victoria researches assesses and recommends the viability of a Community Response Network (CRN) in the Greater Victoria region. Community Response Networks convene diverse groups to provide wraparound support, advocacy and service provision for vulnerable individuals and populations. This project focuses on collaboration, community development, and crisis response within the non-profit and social services field. The research goal identifies whether the CRN model will be effective in the Greater Victoria region for collaboration, advocacy, and response to community needs. The capstone completed three significant deliverables: i) a literature review, ii) a needs assessment, and iii) recommendations for the client’s first stages of implementation if a CRN is deemed an asset to the community. The literature review demonstrates the breadth of research and resources on community collectives and response networks. The types of sources discovered are three-fold in their themes and focus: i) community-based sources, ii) academic and formal analysis, and iii) periphery themes and topics that support the functioning of a Community Response Network. The needs assessment uses a descriptive research approach by asking questions about the need or capacity for a CRN model among stakeholders in the community. The project works to elaborate on the theoretical aspects of community work while gathering qualitative data through interviews with local non-profit and organizational leaders in the region. The third deliverable of options to consider takes the compounding findings and research to analyze the leading practices for a Greater Victoria CRN and provide recommendations for the next actionable steps. The methodology and principles of Community Based Research are used when connecting with community organizations. Thematic analysis and other methods translate the qualitative data into a needs assessment and recommendations for the Community Social Planning Council’s future planning and application use.



Collaboration, Coordinated Crisis Response, Non-profits, systems change, collective impact, covid-19 response