The Relative Effect of Supportive and Transformational Leadership on Emotional Exhaustion and Turnover Intention in Front-line Homeless Sector Workers
| dc.contributor.author | Wilson, Scott | |
| dc.contributor.supervisor | Marcy, Richard | |
| dc.date.accessioned | 2022-09-28T16:40:22Z | |
| dc.date.available | 2022-09-28T16:40:22Z | |
| dc.date.copyright | 2022 | en_US |
| dc.date.issued | 2022-09-28 | |
| dc.degree.department | School of Public Administration | |
| dc.degree.level | Master of Public Administration M.P.A. | en_US |
| dc.description.abstract | The front-line homeless-sector workforce provides an essential service in an often emotionally-taxing environment that leads to high turnover. However, there has been limited research focused on front-line homeless sector workers or the supervisory support needed to mitigate the stressful nature of their work. A web-based survey of front-line homeless-sector workers (n=82) was conducted to compare the relative effects of transformational and supportive leadership on emotional exhaustion and turnover intention in front-line homeless sector workers. Established and validated measures were used for each of the variables in the study; the Multifactor Leadership Questionnaire for transformational leadership, the Inventory of Supportive and Unsupportive Managerial Behaviours for supportive leadership, the Maslach Burnout Inventory for emotional exhaustion, and the TIS-6 Turnover Intention Scale for turnover intention. Correlational analysis and multivariate multiple regression were used to analyze the relative effects. It was found that although transformational leadership has a correlational association with emotional exhaustion, it does not have a significant association with turnover intention. It also does not have a predictive relationship with either emotional exhaustion or turnover intention in front-line homeless-sector workers. Supportive leadership, however, had significant correlational associations and significant predictive relationships with both emotional exhaustion and turnover intention in the respondents. Implications for homeless-serving agencies and for supervisory support for front-line homeless-sector workers are discussed. | en_US |
| dc.description.scholarlevel | Graduate | en_US |
| dc.identifier.uri | http://hdl.handle.net/1828/14273 | |
| dc.language | English | eng |
| dc.language.iso | en | en_US |
| dc.rights | Available to the World Wide Web | en_US |
| dc.subject | Leadership | en_US |
| dc.subject | Homeless Sector | en_US |
| dc.subject | Mental Health | en_US |
| dc.subject | Emotional Exhaustion | en_US |
| dc.subject | Turnover | en_US |
| dc.subject | Supportive Leadership | en_US |
| dc.subject | Transformational Leadership | en_US |
| dc.subject | Burnout | en_US |
| dc.subject | Social Services | en_US |
| dc.title | The Relative Effect of Supportive and Transformational Leadership on Emotional Exhaustion and Turnover Intention in Front-line Homeless Sector Workers | en_US |
| dc.type | Thesis | en_US |