Evaluating the Usability and Usefulness of an E-Learning Module for a Patient Clinical Information System at a Large Canadian Healthcare Organization

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dc.contributor.authorDafalla, Tarig Dafalla Mohamed
dc.contributor.supervisorKushniruk, Andre W.
dc.date.accessioned2013-09-03T17:52:43Z
dc.date.available2013-09-03T17:52:43Z
dc.date.copyright2013en_US
dc.date.issued2013-09-03
dc.degree.departmentSchool of Health Information Science
dc.degree.levelMaster of Science M.Sc.en_US
dc.description.abstractAlberta Health Services (AHS) has introduced e-learning for health professionals to expand their existing training, offer flexible web-based learning opportunities, and reduce training time and cost. This study is designed to evaluate the usability and usefulness of an e-learning module for a patient clinical information system scheduling application. A cost-effective framework for usability evaluation has been developed and conceptualized as part of this research. Low-Cost Rapid Usability Engineering (LCRUE), Cognitive Task Analysis (CTA), and Heuristic Evaluation (HE) criteria for web-based learning were adapted and combined with the Software Usability Measurement Inventory (SUMI) questionnaire. To evaluate the introduction of the e-learning application, usability was assessed in two groups of users: frontline users and informatics consultant users. The effectiveness of the LCRUE, CTA, and HE when combined with the SUMI was also investigated. Results showed that the frontline users are satisfied with the usability of the e-learning platform. Overall, the informatics consultant users are satisfied with the application, although they rated the application as poor in terms of efficiency and control. The results showed that many areas where usability was problematic are related to general interface usability (GIU), and instructional design and content, some of which might account for the poorly rated aspects of usability. The findings should be of interest to developers, designers, researchers, and usability practitioners involved in development of e-learning systems.en_US
dc.description.proquestcode0769en_US
dc.description.proquestcode0984en_US
dc.description.proquestcode0541en_US
dc.description.proquestemailtdafalla@uvic.ca; tdafalla@gmail.comen_US
dc.description.scholarlevelGraduateen_US
dc.identifier.urihttp://hdl.handle.net/1828/4894
dc.languageEnglisheng
dc.language.isoenen_US
dc.rights.tempAvailable to the World Wide Weben_US
dc.subjectUsabilityen_US
dc.subjectSystem testingen_US
dc.subjectUser acceptance testingen_US
dc.subjectHealth informaticsen_US
dc.subjecte-learningen_US
dc.subjectHealthcareen_US
dc.subjectQualityen_US
dc.subjectClinical information systemen_US
dc.subjectSUMIen_US
dc.subjectLow-Cost Rapid Usability Engineeringen_US
dc.subjectUsefulnessen_US
dc.subjectCognitive Task Analysisen_US
dc.subjectHeuristic Evaluation Criteriaen_US
dc.titleEvaluating the Usability and Usefulness of an E-Learning Module for a Patient Clinical Information System at a Large Canadian Healthcare Organizationen_US
dc.typeThesisen_US

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