Engaging with workplace incivility through valuable actions: a conflict transformation and care-focused perspective

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dc.contributor.authorDonald, Kelly
dc.contributor.supervisorDavis, Lyn
dc.date.accessioned2013-04-03T15:52:14Z
dc.date.available2013-04-03T15:52:14Z
dc.date.copyright2013en_US
dc.date.issued2013-04-03
dc.degree.departmentProgram: Dispute Resolutionen_US
dc.degree.levelMaster of Arts M.A.en_US
dc.description.abstractThis thesis examines the role of management with regard to reducing and preventing workplace incivility through a care-focused and conflict transformation theory lens. The discussion on workplace incivility is expanded through an exploration of two theories: care-focused theory and conflict transformation theory. These theories are integrated into one theoretical framework, The Care-Centered Moral Imagination Framework (CMIF), which is applied to current literature recommendations on reduction and prevention of workplace incivility. The current literature recommendations were summarized through an ethnographic content analysis on existing academic studies conducted on workplace incivility. The result is a précis of current themes in the literature with regard to managing workplace incivility followed by a discussion of missing elements of management as determined through the application of the CMIF. These elements were rolled into ten valuable actions: care ethic, humility, pragmatism, treasure relations, embracing change and diversity, relationship building, dialogue, engagement, understanding and reflect and critique, that were recommended for managers to adopt and model in the workplace. The actions are suggested strategies for managers to use in the workplace when engaging with workplace incivility. I discuss suggestions and implications of the research in the concluding remarks.en_US
dc.description.proquestcode0617en_US
dc.description.proquestcode0344en_US
dc.description.proquestcode0534en_US
dc.description.proquestemaillynn_86@msn.comen_US
dc.description.scholarlevelGraduateen_US
dc.identifier.urihttp://hdl.handle.net/1828/4504
dc.languageEnglisheng
dc.language.isoenen_US
dc.rights.tempAvailable to the World Wide Weben_US
dc.subjectWorkplace incivilityen_US
dc.subjectconflict transformationen_US
dc.subjectcare ethicen_US
dc.subjectrelational ethicen_US
dc.subjectmanagementen_US
dc.subjectrespectful workplaceen_US
dc.subjectoffice cultureen_US
dc.subjectcareen_US
dc.subjectdispute resolutionen_US
dc.subjectfeminismen_US
dc.subjectsocial contructionisten_US
dc.titleEngaging with workplace incivility through valuable actions: a conflict transformation and care-focused perspectiveen_US
dc.typeThesisen_US

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