The tip of the iceberg: A roadmap for management research on tipping
Date
2022
Authors
Pek, Simon
Journal Title
Journal ISSN
Volume Title
Publisher
Journal of Management Inquiry
Abstract
Tipping is a complex phenomenon with wide-ranging impacts on workers and organizations. Prior research has made important
contributions to our understanding of why tipping happens and what its impacts are. Yet, we still have much to learn
about these topics, particularly when it comes to the emergence, evolution, and diffusion of tipping norms, how organizations
approach their decision-making about tipping practices, and the broader individual, organizational, and societal impacts of tipping.
Despite management researchers’ limited attention to tipping to date, I argue that they have much to contribute to our
understanding of these questions through their conceptual tools and lenses.
Description
Keywords
business & society, well-being, work life, tipping, management or quality
Citation
Pek, S. (2022). “The tip of the iceberg: A roadmap for management research on tipping.” Journal of Management Inquiry, 31(3), 326-330. https://doi.org/10.1177/10564926221088729