Chat Transcripts in the Context of the COVID-19 Pandemic: Analysis of Chats from the AskAway Consortia
Date
2023
Authors
Sobol, Barbara
Goncalves, Aline
Vis-Dunbar, Mathew
Lacey, Sajni
Moist, Shannon
Jantzi, Leanna
Gupta, Aditi
Mussell, Jessica
Foster, Patricia L.
James, Kathleen
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Volume Title
Publisher
Evidence Based Library and Information Practice
Abstract
During the COVID-19 pandemic, the majority of post-secondary institutions in British Columbia remained closed for a prolonged period, and volume on the provincial consortia chat service, AskAway, increased significantly. This study was designed to evaluate the content of AskAway transcripts for the 2019-2020 and 2020-2021 academic years to determine if the content of questions varied during the pandemic.
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Citation
Sobol, B., Goncalves, A., Vis-Dunbar, M., Lacey, S., Moist, S., Jantzi, L., … James, K. (2023). Chat Transcripts in the Context of the COVID-19 Pandemic: Analysis of Chats from the AskAway Consortia. Evidence Based Library and Information Practice, 18(2), 73–92. https://doi.org/10.18438/eblip30291